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Store Policy

CUSTOMER CARE

Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. 

FOR ALL STANDARD SIZE DRESSES

HL KIDZ will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). The item must be returned in its original condition within 7 days of its arrival to you (if eligible per the return policy).

Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.

All dresses are final sale (over 30% OFF) Due to hygiene issues there are no returns/exchanges.

HOW TO RETURN

1. Submit a return request at  to Customer Service within 7 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 7 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).

PRIVACY & SAFETY
WHOLESALE INQUIRIES
 

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PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments